Reverse tracing is available in VisualRoute SupportPro edition.
The example above is just one of the many ways that remote agents can be utilized. They are designed to be secure, robust and easy to deploy.
The user receiving the remote agent does not need to have VisualRoute installed and they have the ability to disconnect and uninstall the agent at any time. This gives the user ultimate control and therefore peace of mind.
The remote agent technology helps to solve connection problems that are otherwise very difficult to pinpoint without imposing on the customer or traveling to the remote location