VisualRoute SupportPro is for technical support users looking for forward and reverse testing options and greater diagnostics of network and application performance to help resolve connectivity problems at remote data centers and user locations.

Three remote users at a time can access the VisualRoute Server via a browser to test connectivity from their computer, from your server, or from Visualware testing server locations
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The VisualRoute Server connectivity test and PingGrapher tests are Java applets that are easily accessed via a web browser. This allows you to provide connectivity test services that end-users and IT staff can easily access to test connections from your server to themselves or to other locations. This capability enables multiple remote users to to run connectivity tests from the server to themselves or other locations.

OnDemand™ NTAs perform connection tests from remote locations
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The OnDemand NTA is a small easy to use agent that enables support staff to perform quality and performance connectivity tests from one or more remote locations. This provides quick visibility to last mile connection problems encountered by a customer or remote office. Once an NTA is created, it can be published for easy activation by any remote customer using a simple web download, or other convenient methods of delivery such as email. Once the NTA is activated on a remote system, support staff can initiate connectivity tests from that system. Connectivity tests can be managed and run by IT staff, or to enable a ‘self-service’ portal, allowing multiple remote users to perform connectivity tests in multiple directions and view results in the browser. With the Server Pro and Server NOC Editions, the test results are automatically stored in a server-side database for further review and analysis by support staff.

Publish NTAs to a URL for easy access and download by remote users
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The Publish NTA option automatically creates a web URL, providing a quick and easy method for remote users to download a NTA you have created. Selecting run from the download request quickly installs and activates the NTA.

Results database with browser access provides visibility to end-user test results
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All test results are stored in a central performance database with several reporting options. The database enables network technicians to view performance data over time to identify trends in behavior, or specific data and time ranges based on date, IP address, or network. Customer support groups can easily view results of individual customers for troubleshooting and customer service operations.

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