- Windows XP/2003/Vista/Windows 7/8/10 or Mac OS X 10.4+
- 1Gb memory, 200Mb disk space, 1.5Ghz processor
- Internet Connection
- Sun Java Runtime Environment (included with VisualRoute) 1.7 update 15 or later. - NOTE: currently only compatible with 32bit Java.
Remote Agent Platform (SupportPro Edition):
Windows XP/2003/Vista/Windows 7/8
You may already have a Java VM installed on your system, as it is required by many popular programs. To check if you already have Sun's JVM installed, or to find the version number:
Go to http://java.com/en/download/help/testvm.xml, or
Open a command prompt and type java -version [enter]. If Sun's JVM is present it will give you a version number.
It is recommended that you keep the Java VM up to date by installing the latest version available. To download and install the latest J2SE (Java 2 Platform, Standard Edition) JRE, please see http://www.java.com/en/download/index.jsp