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Using the VisualRoute Program

Tracing a Host/IP Address

Select a Host to Monitor

Enter the host, optional port and where you want to trace from (Not available in Standard and Advanced versions ((you do not have to specify a port when running a trace as the default port is chosen for you)) that you want to monitor into the address box in VisualRoute (Fig 5.1) and either press the Enter key or press the start arrow to start a VisualRoute trace. The trace results can be saved as an html report by clicking on the Report icon.


Fig 5.1: Address box


TIP: Copy (Ctrl-c) a host name or URL from any other application and paste (Ctrl-v) into the VisualRoute edit box in figure 5.1. Or use the right mouse button (use Meta-click on Mac; Meta is Apple key) for a context menu.

 

Port/Probe Testing:

When you are running a Business, Support or Server edition of VisualRoute you have the option of port testing. The address box in these editions is shown below (fig5.2).


Fig 5.2: Business, Support and Server Address Box>

Select your protocol from the drop-down list (to see for example which HTTP server is running select HTTP) and enter the port number. By default the port number is set to the default for that protocol, so for HTTP it would be 80 and for FTP it would be 21, etc. Protocols supported are HTTP, FTP, SMTP, Citrix®, and port (see below for note on 'port' as a protocol).

By clicking the green arrow or pressing the Enter key, VisualRoute will tell you what HTTP, FTP, SMTP or Citrix® server is running behind that port or if there is no such server on that port.

Note: VisualRoute has a special "protocol" that is listed as 'port'. The idea of this is that it simply checks whether the port specified is open or not. It will tell you if the remote system is accepting communications to the port, rejecting them, or ignoring them. It makes no attempt to check what server is behind the open port, it literally just tests if the connection attempts are accepted or not.

VisualRoute Analysis

The Analysis section for a trace looks like figure 7.1 below.


Fig 7.1: VisualRoute Analysis in Advanced Mode

The Analysis section will explain what is going right or wrong in the trace. It will assist you in pinpointing problem areas in the trace. The blue underlined text in the analysis box can be clicked for a fuller explanation of the term.

The green recycling icon to the left of the Analysis text opens the 'Traceroute Auto-Update Preferences' dialog shown in figure 7.2.


Fig 7.2: Traceroute Auto-Update Preferences dialog

The 'Traceroute Auto-Update Preferences' dialog allows you to specify whether the traceroute should be updated continuously, refreshed at specified intervals or simply run once without any update. Check the 'Use this setting for all future traceroutes' box to set the selected preference as the default for all traces.

Trace Route Table

A typical Route Table section looks like figure 8.1.


Fig 8.1: Route Table

TIP: You can use your mouse to resize the table columns by dragging the right edge of a column.

NOTE: In general, text that is displayed in purple is non-authoritative (from a local cache on your hard drive maintained by VisualRoute, this option can be changed under the Caching Tab in Options | Preferences...) and text displayed in black is authoritative. Non-authoritative information is validated as soon as possible, but is displayed immediately to speed up the display of information to you.

Hops are graded by changing the background color of the Route Table. The range is green --> amber --> red, where a hop colored red either takes too long to respond or has serious packet loss problems. The color coding for the Trace Route Table is a user-configurable parameter set within the VisualRoute Aplication Preferences Display/GUI tab. IP addresses are shown in either black or red, with red denoting packet loss between itself and the next hop.

TIP: Clicking an item in the 'Node Name' column will show a domain whois, if available, for that hop's domain. Similarly, the network whois for a hop can be accessed by clicking the relevant item in the 'Network' column.



The columns in the Route Table are:

Hop The trace route hop count.
% Loss This shows the percentage of ping packets that have been lost at this hop level. This number is red if a host is detected at this hop level. This means that ping packets are being lost. Otherwise, this number is black, because the host may just be ignoring all of our ping packets. This number is updated as the trace is completed, however if you should stop a trace before completion this value may not be totally accurate as VisualRoute may still have been waiting for responses from some of the ping packets that it had sent.
IP Address The IP address of the host at this hop level. It is red if a recent ping packet was lost. The IP Address is bolded if it is the host that you are tracing to.
Node Name The reverse DNS lookup of the IP Address.
Location The geographical location of the node. It is black if we are fairly certain of the node's location. Otherwise it is purple, meaning that the location is a best guess based upon information from various WHOIS databases. Click on the location for details.
Tzone If the location of the node has been resolved then the time difference to your selected time zone will be displayed. You can change the base time zone that VisualRoute uses in Options | Preferences | Analysis Columns
ms The average number of milliseconds (roundtrip) that it took for a ping packet to go from your machine to this hop level and back to your machine (just like the system 'tracert' program).
Graph The blue line is a graph of the 'ms' column. The grey horizontal bar in each hop line represents the minimum and maximum millisecond times for that hop level.
Network The network that this node is in, as reported by various WHOIS databases.

When the Route Table is right clicked you will get the list of options below in figure 8.2:


Fig 8.2: Right Click menu for the Route Table

The main options are the 'Specify Location' option which allows you to set a location for the selected IP address if you know where that IP address resides, and the 'Graph address' option (not supported in all editions) which will launch a Ping Grapher tab and begin plotting live data to that IP address.

By choosing 'Column preferences...' you will be taken to the 'Analysis Columns' tab in VisualRoute Application Preferences. This allows you to add/remove/shuffle the columns shown in the Route Table.

The 'Copy Selection' choice becomes available when numerous cells in the table are highlighted. This can be done by clicking and dragging the cursor over the cells you want. You can then click the 'Copy Selection' option and paste the information into whichever program you choose.

An advanced feature in the Business, Support, Support Professional and Server editions is the ability to compare two traceroutes side by side. This allows you to compare things like average response time and packet loss between two different times. Learn more about how to compare traceroutes.

 

Trace Route Map

A typical Trace Route Map section looks like figure 9.1:


Fig 9.1: Trace Route Map

The trace route is displayed on a map of the world. The plot lines are colored according to the time taken for that hop to respond. Each hop shows the City and Country of the hop (also the state if in the USA) and the hop number so you can refer to the table.

Left Mouse Click Zoom IN
Right Mouse Click¹ Zoom OUT
Mouse Drag Moves the map around

¹ Use Meta-click on Mac (Meta is Apple key)

VisualRoute will immediately redraw the map as new information becomes available from the trace route. In some cases, this will result in lines previously drawn looking like they are being erased and drawn elsewhere. You are just seeing VisualRoute update its map information in real-time.

VisualRoute is delivered with several maps for use in the World Map display. To select one of the maps, choose 'Select Map...' from the 'Maps' menu item in the toolbar. This will display the 'Select Map' dialog box shown in figure 9.2. To load a map, use the drop down selection box (indicated by the red oval in fig 9.2) to view the selected map in the preview pane. Click on 'OK' to apply the selection.


Fig 9.2: Select Map dialog

 

An advanced feature in the Business, Support, Support Professional and Server editions is the ability to edit existing maps or add custom maps such as regional geography maps or network topology images. For example, you can specify areas of an image as IP addresses, so that any hops that include those IP addresses will be displayed on the custom map, enabling you to view the reoute on your own network map. Learn more about custom maps.

Route Graph

The route graph is one of the many new additions to VisualRoute 11.

The route graph plots the trace route along each hop according to its response time (ms).

As shown above each hop gives the IP address and network name at that hop. The vertical lines coming out of some of the hops indicates the maximum and minimum response time in ms. To view the exact figures for this simply hover the mouse cursor over any of the hops, as shown below:

When the mouse is hovering over a hop you will see some additional information which includes the average, minimum and maximum response times in ms, the network and node name at that hop and the percentage packet loss.

The network name and node name are hyperlinked. By clicking on either the node name hyperlink or the network hyperlink the respective whois data will be shown, example below:

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