VisualRoute SupportPro Edition is for technical support users looking for forward and reverse connection testing and greater diagnostics of network and application performance to help resolve connectivity problems at remote data centers and user locations.

Perform connectivity tests from a remote user desktop to diagnose problems occuring between the remote user and your application server, supports a single remote connection at a time

NEW! View all paths to a network destination, compare the performance of different routes

NEW! Trace IPv6 addresses with full VisualRoute reporting

Access VisualRoute via a browser from a home office or remote location to test connectivity from the VisualRoute server to another location, supports a single browser connection at a time

Perform continuous connection testing to measure a bad performing connection over longer periods of time

Test specific ports to determine if your applications are up and responding

   

VisualRoute is available in seven specialized editions - Feature comparison chart

• NEW! OmniPath™ discovers all paths to a network destination, reports the performance for each individual route
  The common use of load-balancers creates multiple paths that data packets may travel between the source and destination. OmniPath discovers the various paths, enables you to easily see which routes are the fastest/slowest, have the highest/lowest packet loss, or have the highest probability.

• NEW! NetVu™ diagrams all paths to multiple network destinations
  See a high-level view of all network routes for open trace reports, enabling easily identification of network nodes that are common to multiple routes, and network routes that have multiple path options due to load balancers or router configurations.
  
  NetVu enables you to consistently monitor all paths to multiple destinations in a single diagram, view the nodes common to multiple routes, and locate single points of failure. The diagram updates whenever a new trace is performed, when used with the continuous trace option you can easily check the health of your network by viewing changes in the routing diagram.
• Support staff can test connectivity from remote offices or customer computers to another location, view results at the VisualRoute desktop
  More info
  The SupportPro Edition enables support staff to test connectivity in both directions: to/from the VisualRoute desktop and to/from remote systems. This capability provides visibility to connectivity problems that occur in one direction only, such as from the customer location to your server -- problems that are otherwise very difficult to pinpoint without imposing on the customer or traveling to the remote location. The SupportPro Edition makes reverse tracing a quick and easy process.
• Test connectivity from multiple built-in test server locations
  More info
  Select from Visualware testing server locations, in Ashburn Virginia USA and London UK, to test connectivity to your servers or network devices. This capability provides additional testing points to help identify network routes and network providers causing poor performance.
• A single-user browser enables 1 remote user at a time to access the VisualRoute Server to test connectivity from their computer, from the server, or from various built-in test server locations
  More info
  The VisualRoute Server connectivity test and PingGrapher tests are Java applets that are easily accessed via a web browser. The built-in web server enables a single user at a time to test connectivity in multiple directions via a browser: to/from the VisualRoute Server applet, to/from their computer and to/from remote servers.
  
  This capability enables support staff to provide a limited ‘self-service’ portal, allowing a remote user to perform connectivity tests in multiple directions and view results in the browser, and enables IT staff to run connectivity tests from the server while at home or other locations.
• OnDemand™ NTAs perform connection tests from remote locations
  More info
  The OnDemand NTA is a small easy to use agent that enables support staff to perform quality and performance connectivity tests from one or more remote locations. This provides quick visibility to last mile connection problems encountered by a customer or remote office. Once an NTA is created, it can be published for easy activation by any remote customer using a simple web download, or other convenient methods of delivery such as email.
  
  Once the NTA is activated on a remote system, support staff can initiate connectivity tests from that system. Connectivity tests can be managed and run by IT staff, or to enable a self-service portal, allowing multiple remote users to perform connectivity tests in multiple directions and view results in the browser. With the Server Pro and Server NOC Editions, the test results are automatically stored in a server-side database for further review and analysis by support staff.
• Publish NTAs to a URL for easy access and download by remote users
  More info
  
  The Publish NTA option automatically creates a web URL, providing a quick and easy method for remote users to download a NTA you have created. Selecting Run from the download request quickly installs and activates the NTA.

• HTTP / FTP / SMTP Application Testing
  More info
  Easily check the availability of critical web server, file transfer and mail applications. HTTP application testing also reports the type of web server running, such as Apache or Microsoft IIS.
• Application Port Performance Testing
  More info
  Trace specific application ports to test if your critical applications are up and responding as expected.
• Continuous Network Performance Testing
  More info
  Continuous trace functionality supports automated cycling of connectivity tests in order to monitor performance degradation that may occur over long periods of time.
• PingGrapher™ Continuous Network Latency Testing
  More info
  PingGrapher provides continuous testing to a specific IP address, reporting network latency over time for more detailed views of connectivity performance.
• DNS Performance Testing
  More info
  VisualRoute measures and reports on DNS (domain name service) response time, which can have a significant effect on connectivity performance.